Avon Independent Ambassador
Frequently Asked Questions
Where do I find my order history & tracking number?
If you'd like to view your order history, here’s how you can find it:
Visit www.avon.ca and log in to your account.
Click on your name in the top right corner.
Select “My Account” or “My Orders.” You’ll see a full list of your past orders, along with details like items, dates, and tracking information if available.
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Are You Wondering Where Your Order Is? — Here's the Latest
🚨📦 Order Delays & Customer Support Update
Please note that some orders may experience delays due to:
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📬 Ongoing concerns about a potential Canada Post strike, which may impact courier services across the country.
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🔄 System upgrades at Avon, which are temporarily affecting order processing times.
We appreciate your patience and understanding during this time. Rest assured, all orders are still being processed and will ship as soon as possible.
If you have any questions or concerns, please don’t hesitate to contact me.
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FROM AVON:​
"Dear Ambassadors and Customers,
We want to take a moment to thank you for your continued patience as we work through the recent system changeover. We understand this transition has caused unexpected delays and disruptions, and we truly appreciate the grace and understanding you've shown during this time.
A full system upgrade of this scale is never easy—and while some disruption was anticipated, we know it doesn’t make the experience any less frustrating when things don’t go as planned. That said, this upgrade is a critical step forward to ensure our systems are stronger, and more efficient to support your business and our shared growth in the long term.
Please know that our entire teams—especially our warehouse and logistics partners—are working around the clock to resolve issues and stabilize performance. While we do anticipate that it may take about another week to fully smooth out operations, we’re making meaningful progress every day behind the scenes.
Here are a few important updates:
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Orders are shipping, even in cases where tracking information is delayed or temporarily unavailable.
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We’ve identified that some packages were missing from initial carrier manifests, which are required for unloading and processing.
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Our teams are now actively generating and submitting updated manifests to help clear these shipments and have them delivered as soon as possible.
We know how important timely service is to you. Please rest assured that resolving these issues is our top priority, and we’re fully committed to restoring a seamless experience as quickly as possible.
Thank you for your understanding and patience. You are the heart of our community, and we’re incredibly grateful to be on this journey with you.
With sincere appreciation,
Your Avon Team"
✨ UPDATE on Order Deliveries & System Transition Progress
UPDATE JULY 21, 2025
Shipping Update Reminder—Thank You for Your Patience
Thank you for your continued patience as we work through the recent system upgrade. Our team is working around the clock to resolve issues, and we’re making steady progress each day. Please rest assured, we’re committed to restoring a seamless experience as quickly as possible.
UPDATE JULY 03, 2025
Good day,
Thank you again for your continued patience and support as we navigate this important period of system transition. I know how vital it is for you to have the right tools and products on hand, and I’m committed to keeping you informed every step of the way.
Over the past week, we’ve seen a significant increase in field order deliveries. In fact, many Ambassadors began receiving their packages as early as last Thursday, and we’re happy to see this momentum continuing.
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To those who have received their orders — I’m genuinely thrilled for you! And to those still waiting: please know you are not forgotten. I’m actively following up and working to get answers for you.
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Our delivery partners have added extra days to their schedules to help expedite the delivery of outstanding orders. As a result, your delivery may arrive on a different day than usual.
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We’re also pleased to share that all order relabeling is now complete. Even if you haven’t received an updated shipping notification yet, your order is still on the way.
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By the end of this week, we anticipate being in a much stronger position to address account-specific concerns, as most deliveries are expected to be completed. Our immediate priority is to move as many orders as possible through the system before handling individual cases.
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If you have Campaign 14 sales orders to place, please submit them as usual. The system will readjust—there’s no need to duplicate your order, as this could lead to further delays.
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The only time you’ll need to resubmit an order is if it has been officially canceled. If that’s the case, you will receive an email with specific instructions on how to proceed.
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We understand this hasn’t been easy, and we truly appreciate your flexibility, resilience, and solution-focused mindset throughout this process. Your patience has not gone unnoticed.
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We’re almost there—thank you for standing with us.
— AVON